Effective Date: 14/06/2024
Updated: 19/10/2024
1. Introduction
Welcome to Reservly! These Terms and Conditions ("Terms") govern your use of our website and booking platform ("Platform"). By accessing or using the Platform, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.
2. Services
Reservly provides an all-in-one booking solution for businesses to manage bookings, staff, services, and customers. We offer various subscription plans, which grant you access to different features and functionalities of the Platform.
3. Account Registration
To use certain features of the Platform, you must register for an account. You agree to:
Provide accurate, current, and complete information during the registration process.
Maintain the security of your password and accept all risks of unauthorized access to your account.
Notify us immediately if you discover or suspect any security breaches related to the Platform.
4. Subscription and Billing
Subscription Plans:
We offer different subscription plans. By subscribing, you agree to pay the fees associated with your chosen plan.
Billing:
Subscription fees are billed in advance on a recurring basis (monthly). Payments are processed through Stripe.
Auto-Renewal:
Your subscription will automatically renew at the end of each billing cycle. You authorize us to charge your payment method on file for the renewal.
Cancellation
You can cancel your subscription at any time through your subscription plan page. Cancellations take effect immediately, and no refunds are provided for partial periods. If the subscription is not renewed or billing information is not updated within 21 days of a failed payment attempt, the account will be permanently deleted as part of routine database maintenance*.
*The account deletion policy is currently under internal review for potential improvements. It is no longer in effect as of 19/10/2024.
5. Refund Policy
Refunds are available if requested within 7 days of an active subscription. After 7 days, no refunds will be issued. Additional services or setup fees are non-refundable.
6. Use of the Platform
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:
Use the Platform in any manner that could disable, overburden, or impair the Platform or interfere with any other party's use of the Platform.
Use any robot, spider, or other automatic devices, process, or means to access the Platform for any purpose.
Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
7. Intellectual Property
The Platform and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Reservly, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
8. Privacy Policy
Your use of the Platform is also governed by our Privacy Policy.
9. Platform Use Disclaimer
By using our Platform you agree that we are still in the development stages of Reservly and issues are expected. Reservly are not liable to any damages as a result of platform issues or bugs.