Effective Date - 07/06/2024
1 - Introduction
Reservly provides a platform for individuals and businesses to accept online bookings and payments through Stripe. This policy explains how we collect, use, and protect personal data under the General Data Protection Regulation (GDPR).
2 - Data Controller and Processor Roles
Data Controller - For booking-related personal data, Reservly acts as the controller.
Data Processor - For payments, Stripe acts as the processor on our behalf.
3 - Data We Collect and Use
Personal Data - Name, email, phone, and payment information.
Usage Data - IP address, browser type, cookies.
Purpose - Manage accounts, process bookings, enable payments, and ensure platform security.
Legal Grounds -
Contractual necessity - To manage bookings.
Legitimate interest - Fraud prevention and analytics.
Legal obligations - Compliance with applicable laws.
Consent -For marketing communications.
Third-Party Tools -
We use Google Analytics, a service provided by Google, Inc., to understand how users interact with our platform. Google Analytics collects information such as your IP address, device information, and browsing behavior through cookies. This data helps us improve our services and optimise your experience.
For more information on how Google processes your data, please visit Google’s Privacy Policy.
To opt out of Google Analytics tracking, you can use the Google Analytics Opt-Out Browser Add-on.
4 - Data Transfers Outside the EEA
If data is transferred to countries outside the European Economic Area (EEA), we ensure it’s protected through appropriate safeguards such as Standard Contractual Clauses (SCCs).
5 - Automated Decision-Making and Profiling
Our platform does not engage in automated decision-making or profiling that significantly affects users.
6 - Sharing Data
We may share your personal data with:
Stripe: For payment processing.
Service Providers: For hosting and analytics.
Authorities: If required by law.
7 - Your Rights Under GDPR
Access, Correction, Deletion: Request a copy, correct, or delete your data.
Objection & Restriction: You may object to certain processing.
Data Portability: Receive your data in a portable format.
Right to File a Complaint: You may file a complaint with the relevant authorities.
8 - Data Retention
We keep data only as long as necessary for the purpose it was collected, or to comply with legal obligations.
9 - Security Measures
We implement technical and organisational measures to protect your data from unauthorised access or breaches.
10 - Cookies
We use cookies and similar technologies to provide essential platform functionality, analyse user activity, and improve our services. You can manage your cookie preferences through your browser settings. We also calculate visitor, sessions, campaign data and also keeps track of site usage for the site's analytics report.
11 - California-Specific Rights (CCPA/CPRA Compliance)
Right to Know - You can request to know what personal data we collect about you, why we collect it, and who we share it with.
Right to Delete - You can ask us to delete your personal data, except for information we need to keep for legal or business purposes.
Right to Opt-Out - You can opt-out of sharing of your personal data.
Non-Discrimination - We won’t treat you differently for exercising your rights.